baji99 Privacy Policy — How We Protect Your Data

1. Overview

This Privacy Policy applies to all users of the baji99 platform, including the website at baji99.ml and the baji99 mobile application. It covers how we handle your personal information when you register an account, make a deposit or withdrawal in PKR, place a bet, play casino games or slots, contact customer support, or use any other part of the baji99 service.

When we say "personal data" or "personal information" in this policy, we mean any information that can be used to identify you directly or indirectly — your name, contact details, payment account information, device identifiers, and records of your activity on the platform.

By creating a baji99 account, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your data as described here. This policy should be read alongside the baji99 Terms and Conditions. If you have questions about anything in this document, the baji99 support team is available 24/7 to help.

2. What We Collect

We collect personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically as you use the service, and information received from third parties such as payment processors and identity verification services.

Information You Provide

• Full name, date of birth, and contact details including email address and phone number provided at registration.
• Identity documents submitted for age and identity verification — such as a Pakistan CNIC or other government-issued ID.
• Payment account details needed to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer or other supported methods.
• Communications you send to baji99 support, including live chat transcripts and email correspondence.
• Responsible gaming preferences such as deposit limits, session reminders or self-exclusion requests.

Information Collected Automatically

• Device information including device type, operating system version, screen resolution and unique device identifiers.
• Log data including IP address, browser type, pages visited within the platform, and session timestamps.
• Betting and gaming activity — the bets you place, games you play, amounts wagered, and outcomes.
• Transaction records including deposit amounts, withdrawal requests, bonus claims and balance history.
• Cookie and local storage data as described in Section 6.

Information from Third Parties

• Identity verification results from the third-party services baji99 uses to confirm the age and identity of players.
• Payment confirmation and fraud screening data from PKR payment processors such as JazzCash and Easypaisa.
• Fraud prevention and anti-money-laundering signals from compliance service providers.

3. How We Use Your Data

baji99 uses your personal data only for legitimate purposes directly connected to running the platform and providing you with a safe, fair gaming experience. We do not use your data for any purpose you would not reasonably expect given the nature of an online gaming platform.

Core Platform Operations

• Creating and managing your baji99 player account.
• Processing PKR deposits and withdrawals through your chosen payment method.
• Verifying your identity and confirming that you are aged 18 or over before allowing withdrawals or access to certain features.
• Settling sports bets on cricket, PSL, T20 Internationals, Football, Esports and other markets correctly and accurately.
• Calculating and crediting casino, slots and fish game winnings to your account balance.
• Administering bonuses, promotions and the VIP rewards programme.

Security & Compliance

• Detecting and preventing fraud, money laundering and other prohibited activity on the platform.
• Monitoring account activity for signs of problem gambling and triggering responsible gaming interventions where appropriate.
• Maintaining audit logs of transactions and activity for security and dispute resolution purposes.
• Complying with applicable anti-money-laundering and know-your-customer obligations.

Customer Support & Communications

• Responding to your support queries, complaints and account requests through live chat and email.
• Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Sending promotional communications about baji99 offers, new features and cricket or PSL betting promotions — only where you have opted in to receive them. You can opt out at any time through your account settings.

4. Payment Data & PKR Transactions

Processing PKR deposits and withdrawals requires baji99 to handle sensitive financial information. We treat payment data with the highest level of care and handle it in accordance with the security requirements of our payment processing partners.

When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer or another supported method, the payment is processed directly by that payment provider using their own secure systems. baji99 receives a transaction confirmation and reference number but does not store your full JazzCash PIN, Easypaisa password, or bank account login credentials.

For withdrawal requests, baji99 retains sufficient payment account details — such as your registered mobile wallet number or bank account number — to route the payment back to you. This information is stored in encrypted form and accessible only to authorised platform staff involved in payment processing and fraud review.

5. Data Sharing

baji99 does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

We share data with trusted third-party providers who help us run the platform. These include payment processors for PKR transactions, identity verification services for KYC checks, customer support software providers, and cloud hosting infrastructure. All service providers are bound by data protection obligations and may only use your data as directed by baji99.

Fraud Prevention & Security Partners

To protect the integrity of the platform and all its players, baji99 shares certain technical and behavioural data — such as device fingerprints, IP addresses and transaction patterns — with fraud detection and anti-money-laundering service providers. This helps us identify suspicious activity before it affects genuine players.

Legal Obligations

Where required by applicable law or in response to a valid legal request from competent authorities, baji99 may disclose personal data. In such cases we will share only the minimum information required and, where legally permitted, will notify the affected player.

Business Transfers

In the event of a merger, acquisition or sale of assets, player data may be transferred to the acquiring entity. In such circumstances, the acquiring entity would be required to honour this Privacy Policy or notify affected players of any material changes before they come into effect.

6. Cookies & Tracking Technologies

baji99 uses cookies and similar technologies to keep the platform functioning correctly, remember your preferences, and understand how players use the service so that we can continue improving it.

Types of Cookies We Use

• Essential Cookies: These are required for the platform to work. They manage your login session, keep your account authenticated between pages, and remember your security settings. You cannot opt out of essential cookies without stopping use of the platform entirely.
• Functional Cookies: These remember your preferences — such as your preferred sports market, language setting, or responsible gaming limits — so you do not need to reconfigure them every session.
• Analytics Cookies: These help baji99 understand which parts of the platform are used most frequently, where players encounter difficulty, and how features like the sportsbook or slot lobby perform. Analytics data is aggregated and not linked back to individual players for any purpose outside platform improvement.
• Security Cookies: Used to detect unusual login patterns, CSRF protection and bot activity detection to protect your account and the platform from malicious access.

You can manage cookies through your browser settings. Disabling certain cookie categories may affect the functionality of the baji99 platform — for example, disabling functional cookies may mean your betting preferences are not remembered between sessions.

7. Data Retention

baji99 keeps your personal data for as long as your account is active and for a reasonable period afterwards, as required for legal, security and business purposes.

• Active Accounts: Data is retained for the full duration of your account. Transaction records, betting history and identity verification documents are maintained to support withdrawal processing, dispute resolution and compliance requirements.
• Closed Accounts: Following voluntary account closure, baji99 retains core identity and transaction records for a minimum of five years. This retention period is necessary to meet anti-money-laundering obligations and to respond to any legal or regulatory enquiries that arise after closure.
• Support Communications: Live chat logs and email correspondence are retained for up to two years to support quality assurance, dispute resolution and security investigations.
• Analytics Data: Aggregated, de-identified usage data may be retained indefinitely as it no longer constitutes personal data.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

8. Security Measures

baji99 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration and disclosure.

• All data transmitted between your device and baji99 is encrypted using TLS (Transport Layer Security) to protect it in transit.
• Sensitive data including payment account details and identity documents is stored in encrypted form on secure servers with restricted access controls.
• Access to personal data within baji99 is limited to staff members who genuinely need it to perform their role — such as payment processing, fraud review, or customer support teams.
• We use automated monitoring systems to detect unusual access patterns, suspicious login activity and potential data breaches in real time.
• Player accounts are protected by password authentication. We encourage all players to use a strong, unique password for their baji99 account and to change it regularly.

9. Your Data Rights

As a baji99 player, you have rights over your personal data. You can exercise any of these rights by contacting the baji99 support team through live chat or the email address shown in the footer. We will respond to all data rights requests within a reasonable timeframe.

Please note that some data rights requests may be limited where baji99 has overriding legal obligations — for example, transaction records that must be retained for anti-money-laundering compliance cannot be deleted before the statutory retention period expires. In such cases, we will explain the limitation clearly when responding to your request.

10. Minors & Age Restriction

baji99 is strictly an adult platform. The service is not directed at, and should not be used by, anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that an account has been registered by someone under 18, the account will be closed immediately and any deposits will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor has registered a baji99 account using your payment details or contact information, please contact baji99 support immediately. We will investigate and take appropriate action as quickly as possible.

11. Changes to This Privacy Policy

baji99 may update this Privacy Policy from time to time to reflect changes in the platform, in applicable laws, or in our data handling practices. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this page periodically so you remain informed about how your data is being handled. Continued use of baji99 after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting support.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or wish to raise a concern about how baji99 has handled your personal information, the support team is available around the clock through live chat on the platform. You can also reach us at the email address displayed in the footer of this page.

For data rights requests — such as accessing, correcting or deleting your data — please include your registered account email address and a brief description of your request. We aim to acknowledge all privacy-related requests within two business days and to resolve them within a reasonable timeframe depending on complexity.